Customer Support Policy

CertsLink provides structured study materials and practice resources to support your preparation for certification exams. We offer free demos for all products so you can review the format and content before making a purchase.

To ensure a smooth experience, we provide a clear process for refunds in cases of technical or access issues with purchased materials. Refunds are related only to accessibility or technical problems and not based on exam performance or results.

Refund Procedure

To request a refund, please provide:

• Your order number
• Your name and payment method
• A brief description of the technical or access issue

Send your request to [email protected].

Refund requests are typically processed within 7 working days. In some cases, we may provide an alternative product or solution to resolve the issue instead of a direct refund.

Refund Policy Conditions

Refunds will be considered if all of the following apply:

• The product was purchased within the last 90 days
• The issue relates to technical or access problems with the study materials
• The product downloaded or accessed was correct and current

Refunds are not provided for:

• Exam results or personal study outcomes
• User errors unrelated to technical issues
• Incorrect products downloaded due to user selection

CertsLink reserves the right to review all refund requests and may deny requests that do not meet the above conditions.