Refund Policy

At CertsLink, we provide well-structured study material designed to support your learning. New users can explore a free demo before purchase to understand the format and content. After purchasing a study guide, you receive full access to the selected material.

We offer a clear refund process for situations where technical or access issues prevent you from using the material as intended. Refunds apply only to technical or access-related problems and are not based on exam results or study performance.

Refund Eligibility Conditions

You may request a refund if all of the following conditions are met:

• The study material was purchased within the last 90 days.
• You contact our support team within 7 days of encountering the issue.
• You provide your order number, order date, and a brief description of the issue.
• The purchase does not involve discounted or promotional items (such as seasonal offers).

How to Submit a Refund Request

To help us review your request efficiently, please include:

• Screenshots or a short video showing the technical issue (e.g., download or access problems).
• An email sent to [email protected] with the following details:
  • Order number
  • Order date
  • Description of the issue
  • Screenshots or video (optional but helpful)

Send your request to: [email protected]

Important Information

• Refunds are provided only for technical or access-related issues.
• Refunds are not based on exam results, personal mistakes, or study performance.
• Refunds do not apply to incorrect purchases or downloaded materials.
• All requests are reviewed, and refunds may be declined if the above conditions are not met.