Refund Policy

At CertsLink, we provide well-structured study material designed to support your learning. New users can explore a free demo before purchasing to understand the format and content. After buying a study guide, you receive full access to the selected material.

We offer a clear refund process for situations where technical or access issues prevent you from using the material as intended. Refunds are only for technical or access problems and are not related to exam results or study performance.

You may request a refund if all the following conditions are met:

You may request a refund when all of the following apply:

• The study material was purchased within the last 90 days..
• You contact our support team within 7 days of encountering a technical issue.
• You provide your order number, order date, and a short explanation of the issue.
• The request does not involve promotional or discounted items (for example, seasonal offers).

How to Submit a Refund Request

To help us review your request quickly, you can include:

• A short video or screenshots showing the technical issue (for example, download or access problems).

• An email to [email protected] containing:

  • Order number
  • Order date
  • Description of the issue
  • Video or screenshots (optional but helpful)

Send your request to: [email protected]

Important Information

• Refunds are provided only for technical or access issues.
• Refunds are not based on exam results, personal mistakes, or study performance.
• Refunds do not apply if the wrong product was purchased or if outdated materials were downloaded.
• CertsLink reviews each request and may decline a refund if the conditions above are not met.